Customer Support Enables Online Troubleshooting

Updated support app brings video and chat capabilities to mobile devices.

To ensure that their customers always have the best help and support at their fingertips, ASSA ABLOY is proud to announce an updated customer support app that offers new tools to ensure successful installations.

Now available for download on Apple and Android mobile devices, the ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive.

The app is powered with live, interactive video and live chat support from a technician. It also ensures that support hours are displayed accurately within the app depending on device location, and offers email options that are ideal for afterhours support inquiries. You can also easily take a photo using your phone and attach it to your email for easier troubleshooting. A built-in QR code reader allows security professionals to scan the code located on the product for simple support lookup.

“ASSA ABLOY believes simple, intuitive and immediate customer support is a tenet of good business,” states Leslie Saunders, Vice President of Customer Experience, ASSA ABLOY Americas. “And we will continue to expand the capabilities of this tool in an ongoing effort to make it easy to order, install and troubleshoot our products.”

To download the ASSA ABLOY Customer Support app, visit the App Store or Google Play.


ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user demands for security, safety and convenience.

ASSA ABLOY Door Security Solutions combines the expertise of the industry’s most knowledgeable door opening experts with the comprehensive product offering of leading door and hardware brands to provide complete solutions to partners and end-users in commercial, retail, multi-family, government and institutional facilities. Coupling innovative technologies with insight on specifications, design, support, training and code compliance, ASSA ABLOY Door Security Solutions works closely with the architectural, security, facilities and integrator communities to address the many challenges they encounter serving and securing their customers.