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YALE Commercial Locks and Hardware is a full line architectural hardware manufacturer producing in excess of 1.2 million units per year for worldwide distribution. Employing more than 400 individuals, YALE Commercial Locks and Hardware has its manufacturing facility in Lenoir City, Tennessee. This 200,000 square foot facility opened in 1953. YALE joined the ASSA ABLOY Group in 2000.
YALE is committed to providing the best products and services to meet or exceed customer requirements and expectations. The company's operational focus is on profit center development. The implementation of profit centers provides many benefits to customers including better quality, the ability to implement design changes in a timelier manner, lower lead times, and lower product costs. Implementation of lean manufacturing initiatives is critical to YALE as the company strives for continuous improvement and world class status in an effort to better service customers. YALE's quality system has been ISO 9001 certified since 1997.
YALE Customer Service (includes International):
ASSA ABLOY Door Security Solutions - Customer Service Monroe
Phone: 1-800-438-1951
M-F 8:00 a.m. - 4:30 p.m. EST
Fax: 1-800-338-0965
ASSA ABLOY Door Security Solutions - Customer Service West
Phone: 1-800-443-2012
M-F 7:00 a.m. - 4:00 p.m. PST
Fax: 1-510-568-5790
Technical Product Support - Mechanical
Phone: 1-800-438-1951 X 2902
M-F 8:00 a.m.- 5:00 p.m. EST
Fax: 1-865-986-8630
Technical Product Support - Electrified
Phone: 1-800-438-1962
M-F 8:00 a.m. - 5:00 p.m. EST
Fax: 1-704-283-0789
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